fbje Privacy Policy

1 Introduction

fbje ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the fbje website at https://fbje.io, including registered players, prospective players who browse the platform, and individuals who contact our support team. This Privacy Policy sets out in clear terms what personal data fbje collects, the purposes for which it is processed, the legal basis for that processing, and the rights available to data subjects.

This policy applies to all personal data collected through the fbje website, mobile-optimised interface, in-platform communications, customer support channels, and any other means through which fbje interacts with users. It does not apply to third-party websites or services that may be linked from the fbje platform — those services are governed by their own privacy policies and fbje accepts no responsibility for their data practices.

fbje serves players in Bangladesh and processes data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. We apply these principles to every aspect of our data processing operations.

2 Data Controller

For the purposes of data protection law, fbje is the data controller in respect of the personal data of registered account holders and site visitors. As data controller, fbje determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

fbje operates as an internationally licensed offshore platform. Queries regarding the identity of the data controller, requests to exercise data subject rights, and privacy-related complaints should be directed to the fbje privacy team at the contact details set out in Section 15 of this policy.

Where fbje engages third-party service providers to process personal data on its behalf (for example, identity verification providers, payment processors, and analytics platforms), those providers act as data processors under written agreements that bind them to process data only on fbje's documented instructions and to maintain appropriate technical and organisational security measures.

3 Data We Collect

fbje collects personal data across several categories. The following table summarises the main categories of data collected, along with the primary purpose of collection for each category.

fbje does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data unless strictly required by applicable verification regulations, in which case explicit consent will be obtained prior to collection.

4 How We Collect Data

fbje collects personal data through the following channels:

Direct Interactions

Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion. This is the primary source of identity, contact, and financial data.

Automated Technologies

As you interact with the fbje platform, we automatically collect technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This data is used to maintain session security, detect anomalous activity, and improve platform performance. See Section 10 for detailed information on cookies.

Third-Party Sources

fbje may receive data about you from third-party sources including:

• Identity verification providers who cross-reference the documents you submit against official records to confirm your identity and age.
• Payment processors (including bKash, Nagad, Rocket, Upay, and card scheme operators) who provide transaction confirmation data.
• Fraud prevention and AML screening services that help fbje identify accounts or transactions that present a risk of financial crime.
• Self-exclusion registers where fbje may cross-reference registrations to prevent excluded individuals from opening new accounts.

5 Legal Basis for Processing

fbje processes personal data only where a valid legal basis exists. The following legal bases apply to fbje's data processing activities:

• Contractual necessity: Processing required to open and operate your fbje account, process deposits and withdrawals, settle bets, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, fraud prevention obligations, and any applicable regulatory directions.
• Legitimate interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring, service improvement, and analytics — where those interests are not overridden by your privacy rights. fbje conducts a balancing assessment before relying on this basis.
• Consent: Processing for optional activities such as marketing communications or the use of non-essential cookies. Where consent is the legal basis, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Use Your Data

fbje uses the personal data it collects for the following purposes:

• Creating and managing your fbje account, including verifying your identity and age to ensure compliance with the 21+ age restriction.
• Processing deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfer channels.
• Settling bets, awarding winnings, and applying bonuses in accordance with the applicable promotion terms.
• Conducting anti-money laundering (AML) checks, fraud screening, and transaction monitoring as required by fbje's compliance framework.
• Providing customer support, resolving disputes, and maintaining records of communications for quality assurance and training purposes.
• Monitoring account activity to identify signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, time-outs, and self-exclusion requests.
• Sending transactional communications relating to your account, including deposit confirmations, withdrawal updates, verification requests, and security alerts.
• Sending promotional communications about fbje offers, bonuses, and new features — but only where you have provided explicit consent to receive such communications. You may opt out at any time.
• Analysing platform usage data to improve the fbje website, game selection, and user experience for players across Bangladesh.
• Complying with requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.

7 Sharing Your Data

fbje does not sell, rent, or share your personal data for third-party marketing purposes. We may share your data with the following categories of third party, strictly for the purposes described in this policy:

• Identity Verification Providers: To verify your name, date of birth, and document authenticity as part of KYC compliance.
• Payment Processors: Including bKash, Nagad, Rocket, Upay, and card scheme operators, to facilitate deposits and withdrawals in BDT.
• Banking Partners: Including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, where bank transfer payment methods are used.
• AML and Fraud Prevention Services: To screen transactions and accounts against financial crime risk databases.
• Game Software Providers: Including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — limited account and session data may be shared to enable game delivery and RNG certification.
• Analytics Providers: Aggregated, pseudonymised usage data may be processed by analytics platforms to help fbje understand platform performance. No personally identifiable data is shared for analytics purposes.
• Legal and Regulatory Authorities: fbje will disclose personal data to law enforcement, regulatory bodies, or courts where required by law, court order, or in connection with the investigation of fraud, financial crime, or other legal matters.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third-party data processors engaged by fbje are contractually required to implement appropriate technical and organisational measures to protect personal data and to process it only on documented instructions from fbje.

8 International Data Transfers

fbje operates as an internationally licensed platform, and some of the third-party processors it engages may be located outside Bangladesh. Where personal data is transferred to a country that does not provide a level of data protection equivalent to internationally recognised standards, fbje puts in place appropriate safeguards before making the transfer.

These safeguards may include standard contractual clauses, binding corporate rules, or reliance on the processor's adherence to a recognised international data protection framework. fbje will not transfer your personal data to a third country unless satisfied that an adequate level of protection is in place.

If you would like further information about the specific safeguards applied to any particular international data transfer, please contact the fbje privacy team using the details in Section 15.

9 Data Retention

fbje retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention guidelines apply:

• Active account data is retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC record-keeping requirements.
• Transaction records including deposit history, withdrawal records, and bet history are retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable AML regulations, typically five (5) years from the end of the business relationship.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as you hold a marketing preference with fbje plus two (2) years following withdrawal of consent, to demonstrate compliance.
• Technical and usage data collected via cookies and server logs is retained for up to twenty-four (24) months, after which it is aggregated or deleted.

When personal data is no longer required, fbje will securely delete or irreversibly anonymise it. Where deletion is not immediately possible due to backup or archival constraints, the data will be isolated from active processing until deletion can be completed.

10 Cookies and Tracking Technologies

fbje uses cookies and similar tracking technologies to provide a functional and secure platform experience. Cookies are small text files stored on your device by your browser when you visit the fbje website. They do not contain executable code and cannot access other data on your device.

fbje uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These cookies maintain your login session, remember your account preferences, and protect against cross-site request forgery. They cannot be disabled without impacting platform functionality.
• Performance and Analytics Cookies: Collect anonymised data about how visitors use the fbje platform — for example, which pages are visited most often and where users encounter errors. This data is used solely to improve platform performance and is not linked to your personal identity.
• Functional Cookies: Remember choices you make (such as language preference or preferred deposit method) to provide a more personalised experience on return visits.

You can control and manage cookies through your browser settings. Instructions for managing cookies in the most commonly used browsers are available on the respective browser support pages. Please note that disabling certain cookies may affect the functionality of the fbje platform, including your ability to log in or access your account dashboard.

fbje does not use third-party advertising cookies or cross-site tracking cookies that profile your browsing behaviour outside the fbje platform.

11 Your Privacy Rights

As an fbje account holder or site visitor, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the fbje privacy team using the details in Section 15. fbje will respond to all verified requests within thirty (30) calendar days.

• Right of Access: You may request a copy of the personal data fbje holds about you, together with information about how it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. Minor corrections (such as a change of contact number) can typically be made directly within your account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and fbje has no overriding legitimate grounds. Please note that certain data must be retained to comply with AML and KYC regulations and cannot be deleted on request.
• Right to Restriction: You may request that fbje restricts the processing of your data in certain circumstances, for example while a rectification request is being resolved or while an objection is being considered.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that fbje provides your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to processing based on legitimate interests, including profiling for responsible gaming monitoring. fbje will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where fbje processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

12 Children and Minors

fbje is a strictly adult platform. No person under the age of 21 is permitted to register an account, deposit funds, or participate in any betting or casino activity on fbje. fbje does not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the registration process and may be repeated at any point during the account lifecycle. Where fbje discovers or has reasonable grounds to suspect that personal data belonging to a minor has been collected — whether through fraudulent registration or otherwise — the account will be immediately suspended, all associated data will be reviewed, and the data will be deleted to the extent permitted by applicable AML record-keeping requirements.

If you are a parent or guardian and believe that your child has registered on fbje or provided personal data to fbje, please contact us immediately at [email protected] so that the matter can be investigated and appropriate action taken without delay.

13 Security Measures

fbje implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fbje platform.
• AES-256 encryption at rest for sensitive data stored on fbje servers, including identity documents and financial records.
• Role-based access controls that restrict access to personal data to authorised personnel whose job functions require such access.
• Multi-factor authentication for internal staff accessing systems that contain personal data.
• Regular penetration testing and security audits conducted by independent security professionals.
• Fraud detection and anomaly monitoring systems that flag unusual login attempts, transaction patterns, or account activity in real time.
• Incident response procedures that enable fbje to contain, investigate, and notify affected parties of any personal data breach in a timely manner.

While fbje takes all reasonable steps to protect your personal data, no internet transmission or digital storage system is entirely secure. You are also responsible for maintaining the security of your own account credentials, device, and network connection. If you suspect a security incident affecting your fbje account, please contact support immediately.

14 Policy Updates

fbje reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable legal requirements, or the expansion of fbje's services. The "Effective" date at the top of this policy and in the table of contents will be updated whenever a material change is made.

Where a change is material — meaning it significantly affects your privacy rights or the way fbje processes your data — fbje will notify registered account holders by email to the address on file, or by displaying a prominent notice on the fbje platform at the time of login. Minor clarifications or non-material updates will be published on this page without separate notification.

Continued use of the fbje platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you disagree with any material change, you may close your fbje account by contacting the support team before the change takes effect.

15 Contact the Privacy Team

For all privacy-related enquiries, data subject rights requests, or complaints regarding fbje's data processing practices, please contact the fbje privacy team using the following details:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Privacy Rights Request" for faster routing.
• Live Chat: Available 24/7 inside your fbje account dashboard. Select "Privacy & Data" from the support topic menu.
• Response Time: fbje acknowledges all privacy requests within 5 business days and aims to provide a substantive response within 30 calendar days. Complex requests may require additional time, in which case fbje will notify you of the expected completion date.

If you are not satisfied with fbje's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection or regulatory authority in the jurisdiction applicable to your account. fbje's privacy team can provide further guidance on this process upon request.